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At Morehead-Cain, we are passionate about what we do.  We believe that the work of our team directly influences our success and, more importantly, future leaders with an ability to inspire others to make an impact.

Manager, Community Operations

The Morehead-Cain Foundation, home of the first merit scholarship program in the United States, seeks an engaging professional to support the Morehead-Cain Community and its alumni engagement programs.

The Opportunity

Morehead-Cain seeks an organized, attentive, and adaptable individual to support our team’s aspiration of stewarding the most impactful alumni community in the world. Working alongside an experienced team, this individual would help us reach this aspiration by supporting the planning, management, and execution of programming events and taking part in the design and implementation of new Community pilots and initiatives.

As our alumni community grows and seeks additional ways to engage, this individual will be critical in expanding the opportunities to participate and moments of connection, fostering an enthusiastic cohort of eager alumni.

The Community Operations Manager will be not only a key member of our Community function, but part of a broader Foundation staff that is characterized by their passion, dedication, and service to the Morehead-Cain Program.

Indicators of Success

  • Increased participation across programming initiatives from alumni that span various generations, backgrounds, and life stages.
  • Well-organized, meaningful gatherings that vary in size, purpose, and setting that are perceived by our attendees as impactful and worthwhile.
  • Comfort working within Morehead-Cain’s information systems and demonstrating a mastery of these key systems that corresponds to an ability to turn insights and trends into action.
  • Growing our participation opportunities and subsequently, our capacity to invite and make asks of our community.
  • Valuable support during busy development periods including our annual Day of Giving and Year End.

Essential Duties and Responsibilities

  • Lead the planning of our multicity regional event series for alumni, including identifying and supporting Community hosts in planning, coordinating pre-event communications, and ensuring seamless onsite execution.
  • Support the Director of Alumni Programming and, when applicable, collaborate with our Events team in the delivery of additional in-person gatherings such as our smaller-scale alumni reunion weekends, Alumni Journey group travel excursions, and our flagship triennial Alumni Forum.
  • Collaborate with teammembers on the execution of Community pilot programs that seek to deepen relationships between alumni with each other, our current scholars, and the Morehead-Cain Foundation.
  • Contribute to our ability to successfully measure and benchmark engagement through the timely entry of relevant alumni interactions into our customer relationship management (CRM) tools.
  • Ensuring executional excellence through effective partnership management, logistical planning, and meticulous attention to detail.

Qualifications

The Community Operations Manager should model the personal characteristics that Morehead-Cain has sought in its scholars for the past seven decades: an innate curiosity about the world; a lifelong love of learning; and exemplary character, including integrity, empathy, and optimism.

Experience:

  • Candidates should have at least 3-5 years of experience managing programs or projects with internal and external stakeholders; examples of successful candidates may range from account executives at marketing agencies, those that have worked in brand management capacities, or alumni engagement with universities or non-profit organizations.
  • Previous roles have included drafting meeting agendas, developing program workplans, status reports, and/or other methods for tracking progress toward goals and objectives.
  • Others should describe this individual as reliable, meticulous in their planning, and cool under pressure. Their teammates can trust and depend on them.

In Addition, They Will Need:

  • Strong communication skills and a high comfort level in interacting with members of our alumni community (in-person, via email, on the phone).
  • A demonstrated ability to be flexible given the need to support various aspects of the Community function.
  • An ability to work thoroughly, effectively, and efficiently without sacrificing thoughtfulness, sincerity, and an ability to see the big picture.
  • Situational recognition skills that lead to an advanced capacity for thinking on their feet.
  • To be a superior team player, understanding that collective success is achieved through clear communication, collaboration, and timely follow-through.

Supervision, Location, and Start Date

  • The position reports to the Vice President, Community, and is based at the Morehead-Cain Foundation in Chapel Hill, North Carolina.
  • This individual would need to be in this role by July 1, 2024.

Please send a cover letter and resume to Jesse Soloff at jesse@moreheadcain.org.

Morehead-Cain is an equal opportunity employer and values diversity at our organization. We do not discriminate against any employee or applicant on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, disability, marital status, veteran status, political affiliation, or any other factor protected by law.